PD
Phila D
1 reviews | Active since Jan 2015
27 Mar 2023, 11:16
pathetic company, from connection to cancelation !!!
What a pathetic company, I was billed for fiber that didn't get to be installed because it was to far , this is for the outbuilding.
I see on the system I will be charged for the first month of not having even had the installation of fiber.
I have never experienced such horrible service in my life.
I am calling the call center and have to be transferred for more than 30 minute now.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Mar 2023, 11:38Good day, Phila
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply27 Mar 2023, 11:38
Official
Good day, Phila
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
PD
Phila D's updateReviewer Update
27 Mar 2023, 11:40customer number ***. you will see I already paid for the Main house and extra but I am not going to pay for the outbuilding that wasn't even installed , this is ridiculous.
PD
Phila D's update27 Mar 2023, 11:40
Reviewer Update
customer number ***. you will see I already paid for the Main house and extra but I am not going to pay for the outbuilding that wasn't even installed , this is ridiculous.
Vox Telecom's replyOfficial
06 Apr 2023, 14:07Good day, Phila D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 Apr 2023, 14:07
Official
Good day, Phila D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox