pathetic client services no loyalty

have had endless problems with vox since we joined almost 2 years ago. they 1stly charged us a cancellation fee of R3500 just foe moving addresses yet we were not going to cancel just relocating and still using the fibre . how do you charge that ridiculous fee yet its a month to month contract, we still decided to stick with them then they cancelled out activation which was a fault on their side by the accounts manager Marlene. when you try to contact her its impossible we did everything she had asked sent all the documents and still we have no internet access i am currently working from home my kids are using internet foir schooling and its costing me on my data bundles on top of that i have paid for this month but its now the 12th and no connection since the 1st . the consultants are just as useless i have been cc'd in emails for them to call me and rectify but have heard nothing from them , this is ridiculous and a ******* ,i am now using rain and still paying for vox