sM
sindisiwe M
1 reviews | Active since Jul 2017
23 Feb 2023, 19:18
Pathetic
Honestly you guys are the same as Eskom. Connection at your customer support is useless I can not count how many times I've log calls and complains regarding this, you sort it for a few days then back at it again. How much am I lossing due to missing hours because of your service. Are you going to compensate my missing salary or data not to mention my airtime calling your useless support team. If you don't want to render service just shut down really
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
23 Feb 2023, 19:45 Good day sindisiwe M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply23 Feb 2023, 19:45
Official
Good day sindisiwe M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
sM
sindisiwe M's updateReviewer Update
23 Feb 2023, 20:02Please also escalate it to your complaint team and commerce team. I need my compensation for the money I keep losing.
Also note I have escalated this matter to the ombudsman
Also note I have escalated this matter to the ombudsman
sM
sindisiwe M's update23 Feb 2023, 20:02
Reviewer Update
Please also escalate it to your complaint team and commerce team. I need my compensation for the money I keep losing.
Also note I have escalated this matter to the ombudsman
Also note I have escalated this matter to the ombudsman
Vox Telecom's replyOfficial
23 Feb 2023, 21:21Hi sindisiwe M,
Kindly note that we have added your enquiry to the current escalation logged.
Feedback will be provided soonest.
Regards
Kindly note that we have added your enquiry to the current escalation logged.
Feedback will be provided soonest.
Regards
Vox Telecom's reply23 Feb 2023, 21:21
Official
Hi sindisiwe M,
Kindly note that we have added your enquiry to the current escalation logged.
Feedback will be provided soonest.
Regards
Kindly note that we have added your enquiry to the current escalation logged.
Feedback will be provided soonest.
Regards
Vox Telecom's replyOfficial
27 Feb 2023, 08:43Good day, Sindisiwe M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2023, 08:43
Official
Good day, Sindisiwe M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox