1 reviews | Active since Apr 2021
Pathetic Attitude, Poor Service, ********* behaviour
SHOCKING PATHETIC SERVICE : After 9 months we still cannot get signal to areas of premises as they promised, the sales lady Samantha Hennings, will not give you an opportunity to talk, how will she understand what the issue is. For 9 months we have been calling to get the issue resolved, technicians came but the manager Alex Morrison whose tone and attitude sucks tells us we are aware of what we needed to have done to get the issue resolved which by the way comes with a cost. After calling both Samantha and Alex for months on end, the problem remains unresolved, why is it that you sell a product to a client and afterward tell there will be additional costs and you expect that as acceptable. Both Alex and Sammatha are *********, they promise to find solutions and that they will return your call and they never do, we have our bills to prove how many times we have called you Your service is pathetic and you are un trustworthy We want to change service providers but were slapped with, you will pay for installation costs as it is under 1 year threat Well we months away, stuck with your pathetic service, bad attitude and ********* behavior They should have an option with a minus next to the star, because that is how I feel after 9 months of begging. Instead of understanding the clients frustration for not getting the service we signed up and are paying for, I was told by Alex Morrison go do what you want and with attitude, after 9 months I have every reason to be upset and frustrated, what is your excuse.. pathetic, unaccountable, *********
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Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
