Pathetic and disgusting service

I am extremely disappointed with the service provided. Yesterday whilst using the wifi it stopped working, then the router lights were still green but the wifi network disappeared from all devices. I have sent several whatsapp messages and they all keep asking for pictures which I sent multiple times already and they passing the blame onto Frogfoot. I have even called technical support and they said the Fibre lines are busy we will get someone to call you back but guess what 24 hours later no call back. This service sucks... last month we had no internet for 3 days and still compensation for those days. I have a business that I run from home and I can't afford to be without internet for more than a day.. I have to purchase data which ******* costs a fortune ... I want my services sorted and I want compensation for the issue last month and the current issue plus I want a formal complaint put in.