Pathetic agents and client service

After a long depate and pathetic non-existing service from vox an agent named Shinaz called me today. I asked if the call is recorded and insisted that it dhould be done for referance. She just put the phone down in my ear. Just as useless as ever before. I will emphasise again to everyone out there not to make use of them. They have no idea what they are doing and definately have no idea how to treat clients and dont let me even begin about how pathetic their internet is.