DR
Damian R
1 reviews | Active since Jan 2023
17 Jan 2023, 19:01
PATHETIC
Shocking. It's been more than 3 months since we've had the wifi and router and fibre installed and still no internet. None of the instructions work. We've called countless times to technical support and they never answer. Vox even struggle to send through an OTP to the right cell phone in order to log in to the account. Pathetic.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
17 Jan 2023, 19:50Good day, Damian R
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply17 Jan 2023, 19:50
Official
Good day, Damian R
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
DR
Damian R's updateReviewer Update
17 Jan 2023, 20:06VOX***0-T1
DR
Damian R's update17 Jan 2023, 20:06
Reviewer Update
VOX***0-T1
DR
Damian R's updateReviewer Update
17 Jan 2023, 20:10VOX 187 32 950 - T1
DR
Damian R's update17 Jan 2023, 20:10
Reviewer Update
VOX 187 32 950 - T1
Vox Telecom's replyOfficial
17 Jan 2023, 20:47Good day, Damian R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2023, 20:47
Official
Good day, Damian R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Jan 2023, 08:23Good day, Damian R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the self install router has been set up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the self install router has been set up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2023, 08:23
Official
Good day, Damian R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the self install router has been set up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the self install router has been set up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox