1 reviews | Active since Jun 2017
PATHECIC SERVICE FROM VOX
<p>Two months ago I changed to optic fibre. Cancelled my landline and since that day my Vobi app on three different handsets doesnt work. Almost everyday I made calls and almost everyday I had to change the codecs for wifi and almost eveyday the tecnicians said I must change the codecs order. Eveyday they said that they changed the IP adress and everytime they said they put up the power on the router. I dont know how high you can set it but I am sure at some stage it should reach the max but not with vox. Today it started a new problem. If you call my number it just say Im not available. Dont think they can fix it. Guess what. The technician said I must change the codecs order. I lost it!!!!! Please send a senior person to my house to come and fetch your stuff. I want a refund of all the money I had to pay.</p>
Good Evening Andre,
Thank you for bringing this to our attention. Our Sincerest apologies for these inconveniences caused.
Kindly note we have escalated your request and is under investigation.
Feedback will be provided to you soon.
Kind Regards.
Vox Telecom
Good Evening Andre,
Thank you for bringing this to our attention. Our Sincerest apologies for these inconveniences caused.
Kindly note we have escalated your request and is under investigation.
Feedback will be provided to you soon.
Kind Regards.
Vox Telecom
Good day Andre.
Kindly note that a call out was arranged for a technician to come to your house and troubleshoot the reported faults, however you have informed the On-Site support team that the issue has been resolved and a call out was not necessary.
Kind Regards,
Vox Telecom
Good day Andre.
Kindly note that a call out was arranged for a technician to come to your house and troubleshoot the reported faults, however you have informed the On-Site support team that the issue has been resolved and a call out was not necessary.
Kind Regards,
Vox Telecom