DL
Dawn L
1 reviews | Active since Jul 2022
13 Jul 2022, 10:31
Paid and still no service
I made an immediate payment into their account as I had forgot to pay the monthly account. Confirmed that they have received payment but still no service. Reason. I have to wait on the system. Absolutely pathetic service like this country doesn't have enough to deal with.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jul 2022, 10:57Good day, Dawn L
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply13 Jul 2022, 10:57
Official
Good day, Dawn L
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's replyOfficial
14 Jul 2022, 10:46 Good day, Dawn L
Thank you for your patience whilst this matter was being resolved.
We received confirmation from the finance department , that the payment has been allocated and the services activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being resolved.
We received confirmation from the finance department , that the payment has been allocated and the services activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2022, 10:46
Official
Good day, Dawn L
Thank you for your patience whilst this matter was being resolved.
We received confirmation from the finance department , that the payment has been allocated and the services activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being resolved.
We received confirmation from the finance department , that the payment has been allocated and the services activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox