Packages cancelled over night even after payed
<p>Very Very Disapointed.</p> <p> </p> <p>I had the MTN Uncapped 3GB package through VOX</p> <p>eversince 2012...!!</p> <p>All of a Sudden My internet and my Emails stopped working today.</p> <p> </p> <p>I phoned Vox and this is the response: Sorry Sir your account has been suspended</p> <p>But Why? I asked, As This account is payed in full? eversince 2012</p> <p>Unfortunately Sir the MTN Uncapped Package you are on has been disconnected Yesteday</p> <p>and there for we have suspended all accounts with this package!!</p> <p> </p> <p>(means - No Internet and No email)</p> <p> </p> <p>NOW: I had to make an instant move as I am without internet or email!!! for Home and Business Use</p> <p>So.. I phoned Telkom to come and install ADSL at my Home as both me and my wife is running full time Company's.. Unfortunately Vox Tells me that they have sent out notifications that this packages will stop..</p> <p>I did not recieve it on either of my mail accounts set up on the notification on my account..</p> <p>Nor did anyone phone me to tell me about the disconnections</p> <p> </p> <p>So Vox..</p> <p>Because you have just canceled my packages without letting me know.. and Causing my Business to get a knock!! You can cancel the rest of my packages with VOX and also don't expect that I will be paying any thing more... Instead You can Pay my first 3 month with Telkom... How does that sound for Canceling a package without the concent to tell a customer..</p> <p> </p> <p>Thank you for your time</p> <p><br />Rick du Preez</p>
Good day Rick, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Rick, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Rick,
Kindly take note that, on 18 August 2016, an email was sent to all customers using GSM packages (on both Vodacom, MTN and CellC) informing customer’s that their respective packages will be migrated back to the respective Mobile Network Operators.
In March 2016, Altech Autopage Cellular closed down due to unknown reasons, when this took place Altech Autopage Cellular sold their existing customer database back to the “mother companies” – (Vodacom customers was sold back to Vodacom, and the same goes for MTN and CellC customers being sold to the respective operators).
Vox Telecom used to be a reseller of Altech Autopage Cellular. You originally signed up with Vox Telecom for an MTN 3G package in March 2012.
As explained in the email which you have received (also sent to you by Ms Kekana, the manager of the Accounts Department), since the aforementioned sale, it has since become unable for Vox to provide and support these products and services – thus we had to give you 3 months’ notice to terminate the contract on Vox’s side. We were left with no other choice than moving the existing database for 3G customers over to the respective Mobile Network Operators.
Please see the below for an explanation as to how you could’ve gone forward with the migration of the package:
“According to our records, your contract has expired (it has run the full 24-month term) and is currently on a month to month basis. In the event that you wish to continue with this service and not terminate the contract, we are able to offer the following options, which will be facilitated by an MTN agency, Alisom Communications (www.alisom.co.za).
Kindly inform us which option you would like to proceed with, based on which the required documents will be forwarded to you to complete and sign.
1- I would like to continue on the month to month plan, directly with MTN
- Should you wish to continue on a month to month basis with MTN (this is the term you are currently operating with Vox Telecom) – you will still receive the prescribed data every month, seeing that the contract was never terminated – please send an email to *** by no later than 1 September 2016, informing us that you would like to continue on a month to month basis in order for us to make the necessary arrangements on your behalf.
2- I would like to transfer my month-to-month subscription to a prepaid subscription, directly with MTN.
- Should you wish to transfer your month to month subscription over to prepaid – this way you will no longer receive the prescribed data going forward, however, you will be able to purchase airtime and transfer it over to data. Should you wish to proceed, please send an email to *** by no later than 1 September 2016, informing us that you would like to migrate to prepaid, in order for us to make the necessary arrangements on your behalf.
3- I do not wish to continue, please proceed with the planned termination.
- Should you wish to cancel the package in full (this way you will not be able to make use of the sim card going forward), please send an email to *** by no later than 1 September 2016, informing us that you would like to terminate the package in full, in order for us to make the necessary arrangements on your behalf.
Kindly email your chosen option to *** by no later than 01 September 2016, in order for us to assist you.”
Please note that if we didn’t receive any confirmation from yourself, that the packages were cancelled automatically.
Regards,
Vox Telecom.
Good day Rick,
Kindly take note that, on 18 August 2016, an email was sent to all customers using GSM packages (on both Vodacom, MTN and CellC) informing customer’s that their respective packages will be migrated back to the respective Mobile Network Operators.
In March 2016, Altech Autopage Cellular closed down due to unknown reasons, when this took place Altech Autopage Cellular sold their existing customer database back to the “mother companies” – (Vodacom customers was sold back to Vodacom, and the same goes for MTN and CellC customers being sold to the respective operators).
Vox Telecom used to be a reseller of Altech Autopage Cellular. You originally signed up with Vox Telecom for an MTN 3G package in March 2012.
As explained in the email which you have received (also sent to you by Ms Kekana, the manager of the Accounts Department), since the aforementioned sale, it has since become unable for Vox to provide and support these products and services – thus we had to give you 3 months’ notice to terminate the contract on Vox’s side. We were left with no other choice than moving the existing database for 3G customers over to the respective Mobile Network Operators.
Please see the below for an explanation as to how you could’ve gone forward with the migration of the package:
“According to our records, your contract has expired (it has run the full 24-month term) and is currently on a month to month basis. In the event that you wish to continue with this service and not terminate the contract, we are able to offer the following options, which will be facilitated by an MTN agency, Alisom Communications (www.alisom.co.za).
Kindly inform us which option you would like to proceed with, based on which the required documents will be forwarded to you to complete and sign.
1- I would like to continue on the month to month plan, directly with MTN
- Should you wish to continue on a month to month basis with MTN (this is the term you are currently operating with Vox Telecom) – you will still receive the prescribed data every month, seeing that the contract was never terminated – please send an email to *** by no later than 1 September 2016, informing us that you would like to continue on a month to month basis in order for us to make the necessary arrangements on your behalf.
2- I would like to transfer my month-to-month subscription to a prepaid subscription, directly with MTN.
- Should you wish to transfer your month to month subscription over to prepaid – this way you will no longer receive the prescribed data going forward, however, you will be able to purchase airtime and transfer it over to data. Should you wish to proceed, please send an email to *** by no later than 1 September 2016, informing us that you would like to migrate to prepaid, in order for us to make the necessary arrangements on your behalf.
3- I do not wish to continue, please proceed with the planned termination.
- Should you wish to cancel the package in full (this way you will not be able to make use of the sim card going forward), please send an email to *** by no later than 1 September 2016, informing us that you would like to terminate the package in full, in order for us to make the necessary arrangements on your behalf.
Kindly email your chosen option to *** by no later than 01 September 2016, in order for us to assist you.”
Please note that if we didn’t receive any confirmation from yourself, that the packages were cancelled automatically.
Regards,
Vox Telecom.
Listern You guys aren't going to get off this easy!!!!!!
1st of all I have checked all my mail accounts from the beginning 2016....!!!
No Email of concent was sent through to me... I want proof that this mail was sent
to my email adress!!! and Screen shot proof that this was in the sent box of Ms Kekana, the manager of the Accounts Department....!!
2nd of all... my packages is allready cancelled I am using my phones data to connect to the internet
3rd. of all... The R180 Credit on my profile now - I want it paid back into my bank account
which I will sent to you buy mail....
4th... Beacause my Packages is Cancelled and Because me and my Wife's bussineses is getting damage due to the fact that we have no Internet!!!! you guys will pay the installation fees fro an ADSL Line from telkom @ R700... So I am waiting fro the proof that that email was sent to me
you can forward it ti **********
Listern You guys aren't going to get off this easy!!!!!!
1st of all I have checked all my mail accounts from the beginning 2016....!!!
No Email of concent was sent through to me... I want proof that this mail was sent
to my email adress!!! and Screen shot proof that this was in the sent box of Ms Kekana, the manager of the Accounts Department....!!
2nd of all... my packages is allready cancelled I am using my phones data to connect to the internet
3rd. of all... The R180 Credit on my profile now - I want it paid back into my bank account
which I will sent to you buy mail....
4th... Beacause my Packages is Cancelled and Because me and my Wife's bussineses is getting damage due to the fact that we have no Internet!!!! you guys will pay the installation fees fro an ADSL Line from telkom @ R700... So I am waiting fro the proof that that email was sent to me
you can forward it ti **********
Good day Rick,
Thank you for your reply. This will be re-investigated and feedback will follow shortly.
Regards,
Vox Telecom.
Good day Rick,
Thank you for your reply. This will be re-investigated and feedback will follow shortly.
Regards,
Vox Telecom.
Good day Rick,
As per feedback, Ruth have been in contact with yourself.
Regards,
Vox Telecom.
Good day Rick,
As per feedback, Ruth have been in contact with yourself.
Regards,
Vox Telecom.