Overcharges & ***** by Vox Telecom

I app**** for Fibre Internet with Vox Telecom earlier this year in May. After waiting 5 weeks for installation and having two separate visits from the Telkom technician, I was told explicitly that it was not possible in my complex. <br> <br> Now, 2 days ago, on 15 August, I was sent an invoice for R3010.35 due on 1 September. I have never had any service from them (except bad service on the phone) and have nothing installed or provided by Vox in my home. <br> <br> To make matters worse, they drained my account yesterday, leaving me with a negative balance and incurring bank charges for unauthorized overdraft.<br> <br> This morning, I have been told I have to wait at least 24 hrs for the money to be returned?????