1 reviews | Active since Jan 2014
Over charging for VOIP - no response
<p>I have a billing query and have sent 2 emails and waited over a week for a response, still nobody contacts me to discuss my problem. Call rates to international numbers on VOIP do not appear to follow any logical pattern and are not what i was told.</p>
Good evening Mr Brown, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom.
Good evening Mr Brown, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom.
Good day Robert,
As per the feedback received, the calls that was made on your account was in fact made by yourself to London. We do apologise for the ticket (VOX***) which have been closed without feedback being provided. Please note that our agents in Accounts is still attending VOX***. This has been taken up with the relevant department and the manager.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Robert,
As per the feedback received, the calls that was made on your account was in fact made by yourself to London. We do apologise for the ticket (VOX***) which have been closed without feedback being provided. Please note that our agents in Accounts is still attending VOX***. This has been taken up with the relevant department and the manager.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Hello Vox - the issue is still not reolved, calls were not made to London but to Switzerland - i am still not satisfied that the overbilling has been sorted out. Please can somebody call me to disucss face to face rather than by email/public forum. - Thanks Bob Brown
Hello Vox - the issue is still not reolved, calls were not made to London but to Switzerland - i am still not satisfied that the overbilling has been sorted out. Please can somebody call me to disucss face to face rather than by email/public forum. - Thanks Bob Brown
Good Morning Bob,
Thank you for your feedback, We have requested from our Accounts Manager to contact you Monday Morning.
Regards,
Vox Telecom.
Good Morning Bob,
Thank you for your feedback, We have requested from our Accounts Manager to contact you Monday Morning.
Regards,
Vox Telecom.
Thank you, that would be appreciated
Thank you, that would be appreciated
Good day Bob,
As per the feedback received from the Accounts Manager, you have been contacted, however, an email will be sent with detailed explanation of the billing.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bob,
As per the feedback received from the Accounts Manager, you have been contacted, however, an email will be sent with detailed explanation of the billing.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.