VT
Verah T
1 reviews | Active since Aug 2024
10 Oct 2024, 06:43
Over charged while fiber cancelled
Good day I cancelled the fiber and they came to fetch it when I check the bill I'm suppose to pay them R500 the last time we agreed but I owe R2000 something for fiber that was cancelled on June .I cancelled because of over charging.
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Replies (2)
Vox Telecom's replyOfficial
10 Oct 2024, 07:22Good day , Verah T
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Oct 2024, 07:22
Official
Good day , Verah T
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Oct 2024, 11:18Good day, Verah.
Thank you for your patience while this matter was being investigated.
Kindly note that we weren't able to reach you via phone, but have sent an email to your email address with the Credit Note and updated Statement of your account.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we weren't able to reach you via phone, but have sent an email to your email address with the Credit Note and updated Statement of your account.
Kind Regards,
Vox
Vox Telecom's reply11 Oct 2024, 11:18
Official
Good day, Verah.
Thank you for your patience while this matter was being investigated.
Kindly note that we weren't able to reach you via phone, but have sent an email to your email address with the Credit Note and updated Statement of your account.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we weren't able to reach you via phone, but have sent an email to your email address with the Credit Note and updated Statement of your account.
Kind Regards,
Vox