Hellopeter
Share Your Experience
GG
Grant G

1 reviews | Active since Jul 2011

08 Jan 2018, 17:04

Over a month and no fibre

I phoned in before the holidays and was told that moving my line over would take 48 hours. I have been waiting a month - got to first name terms with the lady that answers the phones and am still being told that OpenServe is on holiday so they can't do anything.

0
Replies (5)
Vox Telecom
Vox Telecom's reply08 Jan 2018, 18:24
Official

Good Evening Grant,

Thank you for bringing this to our attention

We have escalated the matter and will provide feedback soon

Regards

Vox

GG
Grant G's update10 Jan 2018, 21:18
Reviewer Update
Received a mail within a day and a call after that confirming login details and was connected. Technician came out to install a new router despite me having a working one already. Once the fibre gets upgraded to 100mb as requested I will be updating this to a positive review - I just wish it never had to get this far in the first place.
Vox Telecom
Vox Telecom's reply10 Jan 2018, 22:09
Official

Good Evening Grant

Thank you for the feedback.

We will investigate the speed issue and provide feedback soon

Regards

Vox

Vox Telecom
Vox Telecom's reply11 Jan 2018, 12:05
Official

Good Day Grant,

As per our discussion with our Technical Team, your line is now syncing on the correct speed.

Should you need anything else, please don't hesitate to call our 24/7 Support Center on *** or email us on ***

Thank you,

Kind Regards,

Vox

GG
Grant G's update11 Jan 2018, 21:13
Reviewer Update
Thank you.