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Nomzamo N
1 reviews | Active since Dec 2016
10 Dec 2022, 12:19
Over 3 days with NO INTERNET
I have been without internet for more than 3 days and all I get when I call or twiitet post is the technical team will follow up. I am working from home with no internet yet will have to pay full amount and buying data on the side so I don't lose my job. This is pathetic service and they do not care about their clients we must just sort oursleves while they are just billing. I will cancel and not pay the penalty fee for early cancellation because I will not lose my Job because of your incompetence.
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Replies (2)
Vox Telecom's replyOfficial
10 Dec 2022, 12:53Good day, Nomzamo N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2022, 12:53
Official
Good day, Nomzamo N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
NN
Nomzamo N's updateReviewer Update
12 Dec 2022, 09:00Please I received a call saturday the 10th that someone will be coming on the 11th december 2022 at 13:30 no came got another call Sunday Morning the 11th that someone is coming Monday the 12th December 2022 at 10:30 that was the agreement on the phone but received an SMS saying 11:30 am. You guys are full of games of don't care the inconvenience you cause i logged a call on the 07th December and today is the 12th December without internet so need to buy data to work,airtime to be calling you that is money and it is not definitely not falling from the tree. It's either i get credited into my account or I cancel services and will not pay for early cancellation fee which will be around R3000 I will fight you because your inconvenience is affecting my livelihood. Today I had to buy data for work again and how much do you think that cost on top of that am expected to pay full amount which I haven't by the way and am glad hadn't pay because I would not have been able to work. 1 Fix this and credit my account or I cancel and move on. you decide this is too much I can't anymore
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Nomzamo N's update12 Dec 2022, 09:00
Reviewer Update
Please I received a call saturday the 10th that someone will be coming on the 11th december 2022 at 13:30 no came got another call Sunday Morning the 11th that someone is coming Monday the 12th December 2022 at 10:30 that was the agreement on the phone but received an SMS saying 11:30 am. You guys are full of games of don't care the inconvenience you cause i logged a call on the 07th December and today is the 12th December without internet so need to buy data to work,airtime to be calling you that is money and it is not definitely not falling from the tree. It's either i get credited into my account or I cancel services and will not pay for early cancellation fee which will be around R3000 I will fight you because your inconvenience is affecting my livelihood. Today I had to buy data for work again and how much do you think that cost on top of that am expected to pay full amount which I haven't by the way and am glad hadn't pay because I would not have been able to work. 1 Fix this and credit my account or I cancel and move on. you decide this is too much I can't anymore