Over 20 Days and Waiting

***: Vox Telecom has done nothing special for me. The process of upgrading your DSL line is a nightmare. They give you an estimated 'ballpark' waiting time of 15 to 30 days, because the truth is that they have no control or clue when this will actually take place - I've been waiting for over 20 days now (Afrihost has a 48 hour waiting time). The process that Vox Telecom Technical department is using to handle line upgrades is an absolute joke and let me tell you, I have never seen such poor feedback on a request in my life. I have to phone Vox to get feedback & every time I phone I get useless responses which tells me that no one actually knows *** is going on with the upgrade. Spoke to Anriette, email communication with Duvane ... pointless. Spoke to AD (technical manager) yesterday 6 Dec & he advised that someone will call me this morning. Had to phone AD back this morning as no one phoned me, he placed me on hold and I was eventually transferred back to Duvane in sales... This service I've received is a joke! Is it asking 2 much from VOX to take some pride in your work by actually pleasing the customer. At this point I'm ready to leave