1 reviews | Active since May 2011
Outdoor camera not warranteed for water damage
I have written several reviews about the Guardian eye outdoor camera I purchased from Vox Telecoms in September 2016. Previously the company came to the party with all the defects experienced with camera. In April the camera stopped working, again. Initially we started with all the steps taken previously as lessons learned but without success. I drove from Jozy to Pta to see if the technicians could get it working again - with no luck. and being sent from pillar to post. At long last Vox Telecoms collected the camera from me to investigate. Almost four weeks passed and then I got the call to say that the outdoor camera had water damage and that water damage is not covered under the warranty.
Now I don't understand how an outdoor camera is manufactured in such a way that it could cause water damage and then you exclude it from your warranty.
Be aware - the outdoor camera is not for outdoor use. Find a reliable product from somebody who has confidence in their product and cover it properly. Also make sure you deal with a company who could actually support the product they sell to you at least for the warranty period.
Good day Johan, thank you for bringing this to our attention. We are currently investigating the first request which you have logged, this request will be closed as a duplicate request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Johan, thank you for bringing this to our attention. We are currently investigating the first request which you have logged, this request will be closed as a duplicate request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Johan,
As per the feedback we have received our Senior Product Manager has been in contact with you. It has been confirmed that the damages is with the power connector and not the camera itself. The supplier will replace the camera under warranty. The quote and supplier report has been sent to you.
Regards,
Vox
Good day Johan,
As per the feedback we have received our Senior Product Manager has been in contact with you. It has been confirmed that the damages is with the power connector and not the camera itself. The supplier will replace the camera under warranty. The quote and supplier report has been sent to you.
Regards,
Vox
Good day Mr Sauermann,
Our Senior Product Manager has been in contact with you again on Monday evening, regarding the confusion. Our sincerest apologies. A discounted quote has been sent to you should you wish to replace the camera.
Regards,
Vox
Good day Mr Sauermann,
Our Senior Product Manager has been in contact with you again on Monday evening, regarding the confusion. Our sincerest apologies. A discounted quote has been sent to you should you wish to replace the camera.
Regards,
Vox
