SS
Sisanda S
1 reviews | Active since May 2026
09 May 2026, 23:50
Outage
I’ve been out of internet for the whole 18 hours your consultants has been saying ticket have been logged and not promising anything.is this how you treat your customers and also are you aware that we use this internet for work.no communication from Vox just nothing,it seems like you don’t care at all
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Replies (2)
Vox Telecom's replyOfficial
11 May 2026, 07:51Good day Sisanda
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply11 May 2026, 07:51
Official
Good day Sisanda
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 May 2026, 13:02Good day Sisanda
Kindly note that we have received confirmation that the Support team did attempt to contact you.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on a convenient time and alternate number for us to reach out?
Kindly note that we have received confirmation that the Support team did attempt to contact you.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on a convenient time and alternate number for us to reach out?
Vox Telecom's reply12 May 2026, 13:02
Official
Good day Sisanda
Kindly note that we have received confirmation that the Support team did attempt to contact you.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on a convenient time and alternate number for us to reach out?
Kindly note that we have received confirmation that the Support team did attempt to contact you.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on a convenient time and alternate number for us to reach out?