Out of the Frying pan and into the Fire

Regrettably, I made the decision to fall for their promises and moved from Telkom / Openserve, to VOX and Vuma a month ago. Opted for a 100mbps line, which was the same cost at Telkom, so it's not like they were saving me any money. Their signal strength and speed is poor compared to the previous service provider, with lagging when streaming Apps or social media platforms. Called and complained, and a technician came out to investigate. They are now saying that I would need to install boosters at my cost to get better signal and speed quality. So I must foot the extra bill just to be able to get the same quality of signal that I was getting from the previous service provider, which did not necessarily require boosters? This after they, together with Vuma, Approached me to take up their products, promising the best service and product experience. Over the last 2-3 weeks after being shunted from dpt to dpt , I have left NUMEROUS messages with their Service team, for Mpho (my so-called account manager) or his team leader Gugu to call me back, but I have not had the courtesy of 1 returned call. Also, I was told that I would only be billed at the end of September, but was billed at the end of August, so had to accommodate their bill and Telkom's last bill on the same month. Imagine how bad a company VOX must be?, if a customer has to regret switching from Telkom, to them!