Our traumatic experience with Vox telecom. Please stay away

<p>Good day. Here is our traumatic experience at the hands of Vox telecom</p> <p>1) We app**** for a reseller account in 2015. We were given the email of Lionel stone. We reached out in January the following year. And the process took up to now.</p> <p> </p> <p>2) We ordered service that was not delivered.</p> <p>The services we required includes:<br />087 number (Chrystal wants this and that, we comp**** but nothing was delivered)<br />021 number (Chrystal wants this and that, we comp**** but nothing was delivered)<br />031 number (Chrystal wants this and that, we comp**** but nothing was delivered)<br />uncapped voice ( was delivered for R250 per month, I confirmed month to month contract<br />mobile data (Chrystal wants this and that, we comp**** but nothing was delivered)<br />fibre(we told that the installation will be done in December no one came)</p> <p> </p> <p>3) Charged for services not rendered on a monthly basis.<br />We were charged R250 for uncapped voice. But the invoice was always R700. We asked why, noone answered us. Because of our trust and love for Vox telecom we kept on paying. Whenever we called we transferred from one line to the other. We cancelled the services because we were being overcharged and noone was coming back to us. Still the invoices kept coming. To our surprise on 2017/06/01 we receive a call from Vox, they need money. But when we ask what we are paying for they ignore us. Only to be told that we were paying R450 more every month for fibre service that was promised and never rendered up to today. Vinky Ntshabele promised to help but suprisingly she sent me an email today to pay R4443.24 for cancelling a fibre service they never delivered.</p> <p> </p> <p>4) I asked for month to month uncapped voice only to be told today that it was for 24 month contract</p> <p>5) We lost customers as the services we asked for from Vox telecom was never rendered.</p> <p>The list goes on, for today let me stop here because I noticed that I am not the only one after reading reviews. As for today I sold my company because i let down my customers because of Vox telecom. They won't give me my money they have been *****ing they are requiring R4443.24.</p> <p> </p> <p>Please do not repeat the same mistake of trusting them. Run for your life</p> <p><br />Below is the email is my last email to them:</p> <p>All I am asking is may these problems be solved as noone deserves what we went through and I believe that this can be solved and that we can work together and that our reseller account can be finalized so that we can manage our customers's orders that will avoid delays. We also ask that we get help when there is problems.</p> <p>Regards</p> <p> </p> <p>below is the last reply urging us to pay the cancellation fee of R4443.24. for fibre service they never rendered. They just want their money whether I received the service or not its non of their business. Whether i want the money they have been *****ing from me they just don't care.</p> <p> </p> <p>Please contact Lillie on ********** or ********** to arrange payment plan.</p> <p> </p> <p>Should you have any account query Please feel free to contact us on ********** .</p> <p> </p> <p>Thank you</p> <p> </p> <p>Vinky Ntshabele</p>