*********** Organization

I cancelled my contract with Vox telecom in October last year due to constant network outages and a complete lack of response to my queries as to when a reliable service would be provided. In short I was paying for a service I was not receiving with almost daily outages making it impossible to work from home. My contract ended on the 01 November 2024 and per their terms at the end of the contract they will make arrangements to collect the router. This was never done .Since the 01 November 2024 there has been no communication from Vox. This week I receive an email from Vox asking for the return of their router. The same week they send an invoice for the router and demand immediate payment. It has taken 6 months for them to realize that they have not collected the router and now I must urgently return the router to prevent being billed for it. Once again when I had an issue there was no urgency, they have messed up collecting their device now it is my problem. My recommendation is avoid dealing with VOX. They do not know what customer service is.