Ordered our internet in July 2017. It's Feb 2018??

We ordered our fibre in THE MIDDLE OF LAST YEAR. Vumatel stated it was a fibre ready area - apparently not. After three months of promises and hours of emails, with an *********** and uncompliant vox worker, it got finally installed. IT TOOK MONTHS. After MORE emails and constant nagging we have still not gotten anything. Upon realizing that our neighbours have already gotten their fibre set up and they have internet, we are sad to say that half a ****ing year. Is really just unacceptable, and that's being way too gracious. NO SANE PERSON WILL WAIT THAT LONG. But we did, because of constant promises made by an employee that stated "this has been marked as high priority" 5 MONTHS AGO. We have months of email conversation with this individual. And I have personally concluded; this employee/company do not know their asses from their work. So we have cancelled. Useless.