DW
Deon W
1 reviews | Active since Sept 2015
19 Jan 2024, 10:38
Ordered Equipment and nothing has been received.
I have not received equipment that has been ordered in November. I ordered a UPS for my Wi-Fi but this has not been received. Had to contact Skynet who informed me that the parcel has been compromised due to a hijack , I then had to contact Vox numerous times to inform them of the situation and was then informed that they will order another device , the quotes have been accepted and money has been deducted from my account once again with no equipment delivered. It seems like with Vox you always have to complain and make a lot of noise before anything gets done. Yesterday I called again just to be told very casually that they will check who placed the order and that person will contact me. No one has contacted me....
Helpful (0)
Replies (11)0
Replies (11)
Vox Telecom's replyOfficial
19 Jan 2024, 11:40Good day, Deon V
Thank you for your post.
Kindly note that we have sent the details of your complaint to the logistic team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the logistic team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2024, 11:40
Official
Good day, Deon V
Thank you for your post.
Kindly note that we have sent the details of your complaint to the logistic team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the logistic team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
DW
Deon W's updateReviewer Update
19 Jan 2024, 15:46All these details have been provided already! why every time when I follow up with you guys and log a complaint you suddenly don't know anything , I have provided the reference number , you should be able to get everything from there.
DW
Deon W's update19 Jan 2024, 15:46
Reviewer Update
All these details have been provided already! why every time when I follow up with you guys and log a complaint you suddenly don't know anything , I have provided the reference number , you should be able to get everything from there.
Vox Telecom's replyOfficial
23 Jan 2024, 08:11Good day, Deon
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our logistics team that the replacement UPS has been send out for delivery .
Shipping replacement with Skynet on waybill: ***
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our logistics team that the replacement UPS has been send out for delivery .
Shipping replacement with Skynet on waybill: ***
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Jan 2024, 08:11
Official
Good day, Deon
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our logistics team that the replacement UPS has been send out for delivery .
Shipping replacement with Skynet on waybill: ***
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our logistics team that the replacement UPS has been send out for delivery .
Shipping replacement with Skynet on waybill: ***
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
DW
Deon W's updateReviewer Update
25 Jan 2024, 12:57This is not what I ordered ! This is the router that has been delivered to me according to Skynet VOX***1 has never been delivered. CAS604/2023 has been opened in December already , today is the 25th of January and I have not received anything , but I am being billed for this item.
DW
Deon W's update25 Jan 2024, 12:57
Reviewer Update
This is not what I ordered ! This is the router that has been delivered to me according to Skynet VOX***1 has never been delivered. CAS604/2023 has been opened in December already , today is the 25th of January and I have not received anything , but I am being billed for this item.
Vox Telecom's replyOfficial
25 Jan 2024, 13:36Hi Deon,
As Per VOX***1 and your original complaint logged , And letter received from Skynet -it is for PWR-VOLTA-40-UPS-12: Volta 40 UPS
The replacement has already delivered as confirmation from Skynet on waybill: ***
The necessary amendments have been made on your Vox Account.
Regards
Vox
As Per VOX***1 and your original complaint logged , And letter received from Skynet -it is for PWR-VOLTA-40-UPS-12: Volta 40 UPS
The replacement has already delivered as confirmation from Skynet on waybill: ***
The necessary amendments have been made on your Vox Account.
Regards
Vox
Vox Telecom's reply25 Jan 2024, 13:36
Official
Hi Deon,
As Per VOX***1 and your original complaint logged , And letter received from Skynet -it is for PWR-VOLTA-40-UPS-12: Volta 40 UPS
The replacement has already delivered as confirmation from Skynet on waybill: ***
The necessary amendments have been made on your Vox Account.
Regards
Vox
As Per VOX***1 and your original complaint logged , And letter received from Skynet -it is for PWR-VOLTA-40-UPS-12: Volta 40 UPS
The replacement has already delivered as confirmation from Skynet on waybill: ***
The necessary amendments have been made on your Vox Account.
Regards
Vox
DW
Deon W's updateReviewer Update
25 Jan 2024, 14:33I have not received the UPS! They have delivered a router! I have switched to OpenServe and have not received The UPS - how many times do I have to explain this to you!
DW
Deon W's update25 Jan 2024, 14:33
Reviewer Update
I have not received the UPS! They have delivered a router! I have switched to OpenServe and have not received The UPS - how many times do I have to explain this to you!
Vox Telecom's replyOfficial
26 Jan 2024, 08:30Good day, Deon
We are busy investigating the matter with our logistics team , would you to please confirm the serial number of the router received ?
Regards
Vox
We are busy investigating the matter with our logistics team , would you to please confirm the serial number of the router received ?
Regards
Vox
Vox Telecom's reply26 Jan 2024, 08:30
Official
Good day, Deon
We are busy investigating the matter with our logistics team , would you to please confirm the serial number of the router received ?
Regards
Vox
We are busy investigating the matter with our logistics team , would you to please confirm the serial number of the router received ?
Regards
Vox
DW
Deon W's updateReviewer Update
26 Jan 2024, 10:48I have provided the serial number of the router and have also receive an email that yet another router is on it's way to my address. You really are not a leading service provider in telecoms , your communication between each other needs working on. I have given this information S/N of the router to Leoden Caldwell.
DW
Deon W's update26 Jan 2024, 10:48
Reviewer Update
I have provided the serial number of the router and have also receive an email that yet another router is on it's way to my address. You really are not a leading service provider in telecoms , your communication between each other needs working on. I have given this information S/N of the router to Leoden Caldwell.
DW
Deon W's updateReviewer Update
30 Jan 2024, 10:57Any feedback on this , it has been months?
DW
Deon W's update30 Jan 2024, 10:57
Reviewer Update
Any feedback on this , it has been months?
DW
Deon W's updateReviewer Update
05 Feb 2024, 10:41any feedback on this ? Wow!
DW
Deon W's update05 Feb 2024, 10:41
Reviewer Update
any feedback on this ? Wow!
DW
Deon W's updateReviewer Update
07 Feb 2024, 12:18It has now gone from bad to worse ! received another router yet again! Very frustrating to do the to and fro with Leoden Caldwell , I really cannot believe that the same mistake has been made twice , I do not think whoever is sending the equipment knows the difference between a Mikrotik router and a UPS! Vox is just bad for business I would not recommend anyone to do business with you guys , I cannot wait for the year to be over in order to cancel this useless service!
DW
Deon W's update07 Feb 2024, 12:18
Reviewer Update
It has now gone from bad to worse ! received another router yet again! Very frustrating to do the to and fro with Leoden Caldwell , I really cannot believe that the same mistake has been made twice , I do not think whoever is sending the equipment knows the difference between a Mikrotik router and a UPS! Vox is just bad for business I would not recommend anyone to do business with you guys , I cannot wait for the year to be over in order to cancel this useless service!