MB
Mia B
1 reviews | Active since Feb 2024
10 Feb 2024, 13:38
Order cancellation
Has taken almost a month to get confirmation of my order cancellation (I am still waiting). Haven't been able to get another service provider for fibre. The experience feels incredibly conniving.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
10 Feb 2024, 14:04Good day, Mia
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2024, 14:04
Official
Good day, Mia
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Feb 2024, 09:39Good day, Mia
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2024, 09:39
Official
Good day, Mia
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MB
Mia B's updateReviewer Update
14 Feb 2024, 22:08 Thank you, Vox team.
MB
Mia B's update14 Feb 2024, 22:08
Reviewer Update
Thank you, Vox team.
MB
Mia B's updateReviewer Update
15 Feb 2024, 16:49Hi Vox, my new ISP says my line has still not been released. Please can it be released.
MB
Mia B's update15 Feb 2024, 16:49
Reviewer Update
Hi Vox, my new ISP says my line has still not been released. Please can it be released.
Vox Telecom's replyOfficial
15 Feb 2024, 17:26Good day Mia
Thank you for your review.
Kindly note that the details of your query has been sent to the retentions team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the retentions team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2024, 17:26
Official
Good day Mia
Thank you for your review.
Kindly note that the details of your query has been sent to the retentions team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the retentions team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MB
Mia B's updateReviewer Update
21 Feb 2024, 15:36It’s been another 6 days and my line has still not been released.
MB
Mia B's update21 Feb 2024, 15:36
Reviewer Update
It’s been another 6 days and my line has still not been released.
Vox Telecom's replyOfficial
23 Feb 2024, 08:21Good day, Mia
Thank you for your review.
We have emailed confirmation that the line is not active with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
We have emailed confirmation that the line is not active with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2024, 08:21
Official
Good day, Mia
Thank you for your review.
We have emailed confirmation that the line is not active with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
We have emailed confirmation that the line is not active with Vox.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox