Order and order cancellation - lack of feedback.

Ordered Fibre online. Order no: X986823. A process which is not possible if your area is not covered. I waited 3 weeks as they stated it will take 16 working days to order the fiber from Evotel and do the installation. No feedback.

Logged a call and got a one line response, "please be advised that according to evotel , your area is not yet live." Call No: VOX***2. Rep**** to the mail. no feedback.

Logged a new call and received a phone call from an agent that was not willing to listen and was repeating the same thing. Fiber is not live in your area.

I asked for a cancellation and for removal of all my details from their system. No feedback. I want just 2 things:

1. I want a reply stating that my order was cancelled. 2. I want proof that all my banking details have been removed from their system.

I just logged onto the customer portal and checked my account quickly. order is still there. Still in provisioning status.