1 reviews | Active since Dec 2013
Opportunistic pricing practices and disdain for existing customers
Vox Telecom reduced the price of their 50/50 fibre package from R1049 to R899 in July/August 2021, however existing customers continued to be billed at the higher rate. On calling to request a refund I was told that either existing customers were presented with the opportunity to pay the new lower price (they weren't), or that in fact the lower price was simply promotional and that the onus is on customers to apply for revised pricing when announced. I was further told that Vox would not credit my account for the 8 months they have overcharged me.
Other reviewers seem to have had similar experiences. If this is Vox's official policy then it is predatory at best, and shows complete disdain for their customers. In all likelihood I will be moving my account to one of the many other ISPs who seem to treat their customers fairly, and warn everyone I can not to open an account with Vox.
Thank you for your query.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Customer Service Manager that contact has been made pertaining to your query.
Kindly note that promotions and package pricing is available to all customers via our website and Social Media pages.
Should you wish to migrate to a new package or a promotional package, the Sales team can assist to migrate the package. However, unfortunately no credits are app**** to the account for the previous billing prior to migration.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Customer Service Manager that contact has been made pertaining to your query.
Kindly note that promotions and package pricing is available to all customers via our website and Social Media pages.
Should you wish to migrate to a new package or a promotional package, the Sales team can assist to migrate the package. However, unfortunately no credits are app**** to the account for the previous billing prior to migration.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox