Operating on Telekoms level, can just as well close doors

I have been using vox for years, and never have i had any problems until now, i requested a line move, and the guy that assisted me never logged the line move, after 2 weeks of waiting, i phoned again just ti find out that the is no records of a line move, so the new guy assist me with that, and said it should take about 2 weeks and they will keep me uo to date, this week, i have been phoning to get feedback and every time i phone they give me some bull**** story. I would like feedback and a approximate date. Please dont become a second Telkom.