JB
Jac B

1 reviews | Active since Jul 2011

13 Jun 2018, 04:09

Only given about 2/3s of my data allocation for the month.

I signed up for your 2 months Free Vox Fat Pipe Promotion with the help of one of your Sales Reps. After agreeing to the contract, I checked my profile and saw that only 63.33GBs of 100GBs has been allocated for this month.

As I understand it, this is a minimum 4 month agreement, and I didn't agree to receive less than 2/3 of the data allocation on the first month.

There's no mention that the data would be allocated prorata in the Terms and Conditions. This is not what I agreed to.

I would appreciate it if someone could correct this? The account is still in a 100% unused state.

Thanks in advance.

0
Replies (5)
Vox Telecom
Vox Telecom's reply13 Jun 2018, 07:33
Official

Goof day Jac.

Thank you for bringing this matter to our attention.

Kindly note that this matter will be escalated and someone will be in contact with you regarding the above concerns.

Kind Regards

Vox Telecom

JB
Jac B's update13 Jun 2018, 17:12
Reviewer Update
Agreed to disagree. Vox has a very different interpretation of what "First 2 Months Free" actually means. The first two months are not entirely free, as the total commitment is 5 months including the standard one month cancellation notice period. So to state that I wasn't entitled to the full 2 months worth of "Free" service because I signed up mid month is not really a valid argument, unless this fact was stated in Vox's Terms and Conditions, which it wasn't, and that fact was not in dispute. As of writing this, the Fatpipe account is still showing up on my dashboard, but I've received confirmation telephonically that it will be cancelled, without notice, as it is unused and within the 7 day cancellation period. I trust that it will be removed from my dashboard as soon as possible. Basically what I've been able to take away from this experience, is to ensure that I sign up for new Vox services as close to the beginning of the month as reasonably possible. Overall, Vox has given us very good service for 10 years, and I'm certain will continue to do so. Should a similar promotion take place in the future, I won't hesitate to sign up, provided I'm able to do so at, or close to, the beginning of the month. I sincerely hope that Vox will endeavour to be clearer about their Promotion Terms and Conditions in the future.
Vox Telecom
Vox Telecom's reply13 Jun 2018, 17:54
Official

Good evening,

Thank you for your feedback.

Please note an agent will be in contact with you to assist with cancellation.

Kind regards

VoxTelecom

JB
Jac B's update13 Jun 2018, 18:25
Reviewer Update
Thanks. Cancellation of the Fatpipe 100GB already appears to be in effect already, however the cancellation date shows "1 Aug 2018". I've also noticed that on the cancellation form it says 59 days before Month-to-Month. This is already in conflict with what I was told over the phone. There's no doubt a serious communication problem between the different departments at Vox. So was this genuinely meant to be 2 Full Months Free? I'm still confused.
Vox Telecom
Vox Telecom's reply13 Jun 2018, 18:56
Official

Good evening,

Thank you for your response.

The agent will contact you tomorrow to assist with the cancellation and will provide you with all the information.

Have a great evening.

Vox Telecom