ST
Shaun T

1 reviews | Active since Jun 2017

22 May 2023, 10:20

Ongoing Spamming - with no way of stopping it

I used to be a Happy customer of Vox Telecom for a number of years in JHB. I then moved to the Durban South Coast and asked for my line to be transferred. They did not have any presence in the area at the time (18 months ago) so I ended up signing with a new company.

Three weeks ago the sales spamming started..... and they have been sending me the same email EVERY NIGHT at 1am ever since.,.. with NO WAY to unsubscribe.

I have rep**** to the emails, and have also sent emails to EVERY email address listed on the spam email asking to be taken off of any list they may have. NOTHING HAS WORKED!!!

I was chatting to a few friends on Friday noght and they had the exact same experience... Vox is spamming on the South Coast!

I was under the impression that every advert email, by law, HAD to have a way to unsubscribe from it or am I mistaken???

My suggestion... DON'T USE VOX TELECOM or any other company that spams you.

0
Replies (4)
Vox Telecom
Vox Telecom's reply22 May 2023, 10:43
Official
Good day, Shaun T

 Thank you for your review. 

Kindly note that the details of your query has been sent to the Sales Management team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply22 May 2023, 11:41
Official
Good day , Shaun T
 
Thank you for your patience while this matter was being investigated. 
Kindly note that we have received confirmation from the matter has been escalated to the Marketing Manager for assistance and resolution of your complaint.

Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox 
ST
Shaun T's update22 May 2023, 16:06
Reviewer Update
Update: I have received a call from Vox and have been promised that the problem has been solved.

Thank you to them for coming back to me so quickly on this platform.
ST
Shaun T's update24 May 2023, 07:46
Reviewer Update
UPDATE:
So VOX came back to me quickly on the Hello Peter platform.. BUT THE 1am Advertising emails JUST KEEP COMING!!!! no change whatsoever.
Just empty Lip service to ... service.