CR
Carl R

1 reviews | Active since Aug 2020

11 May 2026, 14:34

Ongoing Intermittent Throttling / Slow LTE Speeds with VOX

I pay more on a normal package and have to keep topping up. Despite paying more this way, the service still feels like it is being throttled and does not perform as expected.

I have complained about this issue before, but the problem keeps happening. There are frequent intermittent drops in speed where the internet becomes so slow that it is practically unusable.

This is not a once-off issue, it happens regularly thing and I can't deal with it anymore. I would like VOX to properly investigate this recurring issue and provide a lasting solution.

0
Replies (4)
Vox Telecom
Vox Telecom's reply11 May 2026, 14:50
Official
Good day Carl

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply12 May 2026, 08:26
Official
 Good day Carl 
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. 
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. 

Please advise on a convenient time and alternate number for us to reach out? 
Vox Telecom
Vox Telecom's reply12 May 2026, 08:30
Official
 Good day Carl 
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. 
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. 

Please advise on a convenient time and alternate number for us to reach out? 
Vox Telecom
Vox Telecom's reply13 May 2026, 14:59
Official
Good day Carl 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox