Ongoing Billing Issues and Lack of Response from VOX Telecom

I am writing this review to address and raise awareness of the frustrating and unacceptable service we've encountered with VOX Telecom regarding an incorrect invoice for hardware.

Detailed Context:

The contract with VOX Telecom was officially terminated in February 2024. Despite this, Kim was contacted by your team on June 19th regarding the hardware associated with our account. Following this, the hardware in question was collected on June 26th, which should have resolved any outstanding obligations on our part.

However, in October, Kim received a request for payment for the hardware that had already been returned. This was both confusing and concerning, as we had followed all procedures to ensure the hardware was returned promptly and correctly.

Since receiving this incorrect invoice, we have been actively reaching out to VOX Telecom from October 15th onwards, seeking clarification and resolution. Unfortunately, each interaction has been met with assurances that the issue has been escalated, yet no tangible feedback or solution has been provided. We have been persistent in our efforts, continually emailing and calling, but are met with the same response each time.

Adding to our frustration, Kim is still receiving account payment notices, despite the fact that the account was terminated back in February. This ongoing issue not only causes undue stress but also poses a risk to Kim's otherwise pristine credit rating. It is deeply concerning that such an administrative oversight could have long-lasting repercussions.

I want to emphasize the critical importance of maintaining accurate and up-to-date records. Any discrepancies, such as the one we are experiencing, can have significant and adverse consequences for customers. It is imperative that VOX Telecom addresses this issue immediately to prevent further inconvenience.

We urge VOX Telecom to take this matter seriously and provide a resolution promptly as this can impact Kim's credit record! Accurate communication and efficient problem-solving are crucial in maintaining customer trust and satisfaction.

Sincerely, Abeeda on behalf of Kim!