Once again useless or rather no service

Never ending battle with Vox. I had a 30 down and 30 up line. DSTV did not work just buffered. They told me to install a fixed cable from my router to the Apple TV box. Did not work so was told to up my package to 50 down and 50 up. Still having problems so ran a speed test to find I am getting 33 down and 25 up. I would say that is theft charging for one thing and giving another. Tried phoning got cut off after 16 minutes, second time diverted to a voice mail after 16 minutes and third time yes cut off after 156 minutes. Sure pose we can not moan about the service as it is non existent. The only way to get service is to log a negative review on Hello Peter