dM
dereck M
1 reviews | Active since Dec 2012
17 Nov 2023, 18:47
Once again no support from support..
Once again my internet speed is terrible (1 to 5 mbps when i should be getting around 100mbps). Cant call, as number doesn't get through, been waiting on WhatsApp for a agent for 90mins with no one getting back to me. All i want to know is if they are aware of a problem and if something is happening about it. Too much to ask it seems.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Nov 2023, 18:58Good day, Dereck
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Nov 2023, 18:58
Official
Good day, Dereck
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Nov 2023, 10:06 Good day, Dereck
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2023, 10:06
Official
Good day, Dereck
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox