OMT move Disaster!

Highly disappointed in VOX Telecom.

For a month i tried to get my OMT moved to another room in my house. Finally someone phoned be about this move, i told them to please send me a quote to move the OMT, and the never did. Week after that i received a call again to arrange a date and time for the OMT move, and i told them again to send me a quote, and they never did.

So on Saturday the guys came to my home to move the OMT. Once the walked into my place they asked me if i received the quote and pay? So i said no, because i haven't received any quote after asking the numerus times. So they just said to me sorry we cant help you then, and got into their car and went off.

This is very unprofessional! 1st i waited more than a month to get assistance. 2nd i never received a quote, 3rd they left me high and dry with no OMT move yet.

Only now that i have send them an Email because i'm not happy with this, now i received the quote. I'm sorry but i wont pay for this move anymore, i will cancel my subscription with Vox Telecom now.

This is not good business practice and on top of that i pay R899 for a 50mb line. I can get the same line speed for R649 by another ISP.