LM
Lulu M
1 reviews | Active since Oct 2019
25 Mar 2022, 21:11
NUMBER ZERO SERVICE PROVIDER
USELESS PATHETIC NUMBER ZERO SERVICE PROVIDER, DO NOT, DO NOT EVER THINK OF SINGING WITH THIS...... I DON'T EVEN HAVE A STABLE NAME FOR THEM, FROM UP TO BOTTOM ALL THE SAME, THEY'RE SITTING RELAXED IN THEIR HOMES, MAKING AS IF THEY ARE WORKING, WHEREAS THEY ARE DOING NOTHING, ALL I CAN SAY IS THIS COMPANY NEEDS TO BE CLOSED OR TAKEN OUT OF VUMATEL, THEY CALL THEMSELVES NUMBER ONE SERVICE PROVIDERS, WHAT'S MAKES THEM THINK THAT THEY DESERVE THAT POSITION. IF THE MANAGEMENT WAS CONCERNED THEY WE'RE SUPPOSED TO HAVE RESOLVED SO MANY BAD REVIEWS THAT THEY HAVE. FROM THEIR CALL INTRO THAT'S NOT UPDATED, TO EVERY DEPARTMENT THAT ARE USELESS,WHO PUT CALLS ON HOLD, OR CUT THEM OFF. I'M ENOUGH OF THEM FROM THE FIRST TIME TILL TODAY, IT'S NOT EVEN A MONTH BUT I'M MORE THAN ENOUGH, ALL I WANT IS FOR THEM TO TAKE THEIR ROUTER, CLEAR MY LINE, THEN I PAY THEM, THAT'S IT.
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
25 Mar 2022, 21:38Good day Lulu M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply25 Mar 2022, 21:38
Official
Good day Lulu M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
LM
Lulu M's updateReviewer Update
26 Mar 2022, 18:12I'M SO SUPRISED BY YOUR QUICK RESPOND, JUST BECAUSE IT'S PUBLIC, WHEREAS PRIVATELY YOU TREAT CUSTOMERS BAD, IF YOU WE'RE RESPONDING THIS QUICK EVEN WHEN YOU'RE CALLED YOU'D HAVE AN EXCELLENT SERVICE. I'M STILL WAITING FOR MY PROBLEM TO BE RESOLVED OF NOT HAVING INTERNET FROM 23.03.2022, A TECHNICIAN BY THE NAME OF MIKE WAS SUPPOSED TO COME LAST NIGHT BUT HE NEVER DID AND BY THAT TIME HE'S EARNING FOR STAND BY. I ASKED A SIMPLE THING CLEAR MY LINE, TAKE YOUR ROUTER AND WILL GLADLY PAY YOUR 1 MONTH SERVICE THAT I NEVER HAD TO USE FOR 1 MONTH. I'M ENOUGH OF YOUR LIES, AND DON'T WANT ANYTHING TO DO WITH YOU, AND I'M REALLY SHOCKED AS HOW VUMATEL ALLOW SUCH TO HAPPEN???
LM
Lulu M's update26 Mar 2022, 18:12
Reviewer Update
I'M SO SUPRISED BY YOUR QUICK RESPOND, JUST BECAUSE IT'S PUBLIC, WHEREAS PRIVATELY YOU TREAT CUSTOMERS BAD, IF YOU WE'RE RESPONDING THIS QUICK EVEN WHEN YOU'RE CALLED YOU'D HAVE AN EXCELLENT SERVICE. I'M STILL WAITING FOR MY PROBLEM TO BE RESOLVED OF NOT HAVING INTERNET FROM 23.03.2022, A TECHNICIAN BY THE NAME OF MIKE WAS SUPPOSED TO COME LAST NIGHT BUT HE NEVER DID AND BY THAT TIME HE'S EARNING FOR STAND BY. I ASKED A SIMPLE THING CLEAR MY LINE, TAKE YOUR ROUTER AND WILL GLADLY PAY YOUR 1 MONTH SERVICE THAT I NEVER HAD TO USE FOR 1 MONTH. I'M ENOUGH OF YOUR LIES, AND DON'T WANT ANYTHING TO DO WITH YOU, AND I'M REALLY SHOCKED AS HOW VUMATEL ALLOW SUCH TO HAPPEN???
Vox Telecom's replyOfficial
26 Mar 2022, 18:35Good day Lulu M,
Thank you for your post.
We have added the request to the escalation logged.
The relevant team will contact you to assist.
Kind regards
Vox
Thank you for your post.
We have added the request to the escalation logged.
The relevant team will contact you to assist.
Kind regards
Vox
Best regards,
Vox Telecom's reply26 Mar 2022, 18:35
Official
Good day Lulu M,
Thank you for your post.
We have added the request to the escalation logged.
The relevant team will contact you to assist.
Kind regards
Vox
Thank you for your post.
We have added the request to the escalation logged.
The relevant team will contact you to assist.
Kind regards
Vox
Best regards,
LM
Lulu M's updateReviewer Update
26 Mar 2022, 18:37WONDER IF IT WILL BE TONIGHT OR AFTER SOME DAYS, WEEKS, MONTHS??
LM
Lulu M's update26 Mar 2022, 18:37
Reviewer Update
WONDER IF IT WILL BE TONIGHT OR AFTER SOME DAYS, WEEKS, MONTHS??
LM
Lulu M's updateReviewer Update
28 Mar 2022, 07:57As usual NO ONE CONTACTED me, only yesterday your unapologetic technician (Mike) came, still nothing resolved the problem is on vumatel side so he says
LM
Lulu M's update28 Mar 2022, 07:57
Reviewer Update
As usual NO ONE CONTACTED me, only yesterday your unapologetic technician (Mike) came, still nothing resolved the problem is on vumatel side so he says
LM
Lulu M's updateReviewer Update
31 Mar 2022, 10:18Thank you for replying, kindly advise when will this be done?
LM
Lulu M's update31 Mar 2022, 10:18
Reviewer Update
Thank you for replying, kindly advise when will this be done?
Vox Telecom's replyOfficial
06 Apr 2022, 17:07Good day, Lulu M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was configured
Vox received the Cancellation request , Subsequently, the service has been set for cancellation effective 01/May/2022.
April 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was configured
Vox received the Cancellation request , Subsequently, the service has been set for cancellation effective 01/May/2022.
April 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Apr 2022, 17:07
Official
Good day, Lulu M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was configured
Vox received the Cancellation request , Subsequently, the service has been set for cancellation effective 01/May/2022.
April 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was configured
Vox received the Cancellation request , Subsequently, the service has been set for cancellation effective 01/May/2022.
April 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,
LM
Lulu M's updateReviewer Update
13 Apr 2022, 00:40Greetings
I'm still waiting for Swazi's feedback from her seniors, nothing, phoned her no respond
I'm still waiting for Swazi's feedback from her seniors, nothing, phoned her no respond
LM
Lulu M's update13 Apr 2022, 00:40
Reviewer Update
Greetings
I'm still waiting for Swazi's feedback from her seniors, nothing, phoned her no respond
I'm still waiting for Swazi's feedback from her seniors, nothing, phoned her no respond
LM
Lulu M's updateReviewer Update
03 May 2022, 12:19STLL NOT ANSWERED YET MY CONNECTIION HAS BEEN CUT
YOU WANT ME TO PAY FOR +/-WEEKS SERVICES AND FOR THE OTHER MONTH?
YOU ALSO PENALIZING ME R +/-2 000 FOR CANCELLATION, AND WAS GIVEN A. SURITY THAT YOU ARE MONTH TO MONTH, NOTHING BINDING I CAN CANCEL WHENEVER I WANT TO BY YOUR FIELD MARKET VICTORIA GCINA?
YOU PHONE
SEND EMAIL
SEND MESSENGER
NO ONE PHONES BACK OR CONTACT TO BY ANY MEANS. INSTEAD YOU ONLY GET AUTO REPLY THAT GIVES YOU REF NUMBERS THAT ARE NEVER ATTENDED TO?
EVERY DEPARTMENT IS LIKE THAT, IYOO THIS IS SO EXHAUSTING
YOU WANT ME TO PAY FOR +/-WEEKS SERVICES AND FOR THE OTHER MONTH?
YOU ALSO PENALIZING ME R +/-2 000 FOR CANCELLATION, AND WAS GIVEN A. SURITY THAT YOU ARE MONTH TO MONTH, NOTHING BINDING I CAN CANCEL WHENEVER I WANT TO BY YOUR FIELD MARKET VICTORIA GCINA?
YOU PHONE
SEND EMAIL
SEND MESSENGER
NO ONE PHONES BACK OR CONTACT TO BY ANY MEANS. INSTEAD YOU ONLY GET AUTO REPLY THAT GIVES YOU REF NUMBERS THAT ARE NEVER ATTENDED TO?
EVERY DEPARTMENT IS LIKE THAT, IYOO THIS IS SO EXHAUSTING
LM
Lulu M's update03 May 2022, 12:19
Reviewer Update
STLL NOT ANSWERED YET MY CONNECTIION HAS BEEN CUT
YOU WANT ME TO PAY FOR +/-WEEKS SERVICES AND FOR THE OTHER MONTH?
YOU ALSO PENALIZING ME R +/-2 000 FOR CANCELLATION, AND WAS GIVEN A. SURITY THAT YOU ARE MONTH TO MONTH, NOTHING BINDING I CAN CANCEL WHENEVER I WANT TO BY YOUR FIELD MARKET VICTORIA GCINA?
YOU PHONE
SEND EMAIL
SEND MESSENGER
NO ONE PHONES BACK OR CONTACT TO BY ANY MEANS. INSTEAD YOU ONLY GET AUTO REPLY THAT GIVES YOU REF NUMBERS THAT ARE NEVER ATTENDED TO?
EVERY DEPARTMENT IS LIKE THAT, IYOO THIS IS SO EXHAUSTING
YOU WANT ME TO PAY FOR +/-WEEKS SERVICES AND FOR THE OTHER MONTH?
YOU ALSO PENALIZING ME R +/-2 000 FOR CANCELLATION, AND WAS GIVEN A. SURITY THAT YOU ARE MONTH TO MONTH, NOTHING BINDING I CAN CANCEL WHENEVER I WANT TO BY YOUR FIELD MARKET VICTORIA GCINA?
YOU PHONE
SEND EMAIL
SEND MESSENGER
NO ONE PHONES BACK OR CONTACT TO BY ANY MEANS. INSTEAD YOU ONLY GET AUTO REPLY THAT GIVES YOU REF NUMBERS THAT ARE NEVER ATTENDED TO?
EVERY DEPARTMENT IS LIKE THAT, IYOO THIS IS SO EXHAUSTING