Number Porting Not Done - But Billed For It

We have working with Vox since November 2023 to have our Telkom landline ported to a Vox VOIP line. Been assisted by Chad and Gift, but right now Chad is no longer answering his phone or emails. Gift is not answering our questions either, but Vox have the cheek to bill me for number porting, but all they did was give us a new number and never ported our landline number. They are also billing me for a new VOIP number, which is useless to me, because no customer knows this number, people are unable to reach me on my landline, because the number porting is not done. So why would I pay for a number no one knows? So I expect this invoice to be reversed!

We completed all the necessary forms, having to pay Telkom every month to keep the line active during the porting process, but we are getting ZERO feedback on the porting process, no matter how many times we ask.

The least Vox can do is communicate to us what is going on and answer our emails and be transparent about the process and don't bill me for a service that was not delivered.