NOTIFICATION OF SUSPENSION OF AN ACCOUNT - FOR A R115 CREDIT VOX OWES ME

Long story short, it has taken VOX more than 4 months to pass a credit of R115 - despite various emails back and forth. So at the end of February when this credit was not passed, I advised them that I am deducting this R115 payment from my newest statement and that I will pay the balance. Also requested their accounts department update this, so my service is not discontinued ( 23/2/2022) Monday I received a notification that if this is not paid within 7 days my service will be suspended This DESPITE the fact that they are well aware this credit is due Yesterday I send emails querying this - and low and behold, my ticket query was closed today, after my last three invoices and statement was emailed to me My issue of them sending me a suspension letter about a credit they owe me from 2021 did not receive any attention - just the ticket is closed And then the next email to please rate their service- It goes without saying that was zero's Looks like I better start looking for a new service provider ASAP