BF
Bruce F
1 reviews | Active since May 2021
04 May 2021, 15:36
Not worth a SINGLE STAR rating! STAY AWAY FROM VOX!!!
After I opted to cancel my Home Fibre (Do to moving House). Vox has been messing me around for the past 6 months.
They sent me a FAT *ASS Bill and even after I have settled the account, they refuse to Credit my account for Hardware which I had returned as per agreement.
I am now left with a bill of R2500, for hardware which THEY have in their possession and an accounts department who toss you from pillar to post and staff who show ZERO accountability to numerous email requests to remove this amount off my Statement.
ABSOLUTELY DO NOT WASTE YOUR TIME getting involved with Vox as an ISP.
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Replies (2)
Vox Telecom's replyOfficial
04 May 2021, 17:16Good day, Bruce F
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Finance team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Finance team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Vox Telecom's reply04 May 2021, 17:16
Official
Good day, Bruce F
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Finance team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Finance team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Vox Telecom's replyOfficial
21 May 2021, 13:42Good day, Bruce
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Customer Service team has been in contact with you to retrieve the correct hardware. The incorrect hardware has been sent back to you.
We have also made the necessary amendments to your account.
An updated Statement has been sent to you in a separate email.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Customer Service team has been in contact with you to retrieve the correct hardware. The incorrect hardware has been sent back to you.
We have also made the necessary amendments to your account.
An updated Statement has been sent to you in a separate email.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply21 May 2021, 13:42
Official
Good day, Bruce
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Customer Service team has been in contact with you to retrieve the correct hardware. The incorrect hardware has been sent back to you.
We have also made the necessary amendments to your account.
An updated Statement has been sent to you in a separate email.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Customer Service team has been in contact with you to retrieve the correct hardware. The incorrect hardware has been sent back to you.
We have also made the necessary amendments to your account.
An updated Statement has been sent to you in a separate email.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox