PB
Pieter B
1 reviews | Active since Jul 2014
03 Jul 2021, 15:58
Not willing to realse our line
In the time of need Vox won't help out a loyal paying customer. Now that we have moved on - THEY WON'T RELEASE OUR LINE FOR YOUR NEW PROVIDER. SHOCKING. Now they lost a customer they are Full of excuses
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
03 Jul 2021, 17:01 Good day Pieter B,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply03 Jul 2021, 17:01
Official
Good day Pieter B,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
PB
Pieter B's updateReviewer Update
03 Jul 2021, 17:03Please see below
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Regards
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Regards
PB
Pieter B's update03 Jul 2021, 17:03
Reviewer Update
Please see below
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Regards
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Regards
Vox Telecom's replyOfficial
03 Jul 2021, 18:14Good day Pieter B, Thank you very much for your response. Kindly note that the details of your complaint has been sent to the Management team to assist. We will investigate the details of your complaint and provide feedback to you soonest. Kind regards
Vox Telecom's reply03 Jul 2021, 18:14
Official
Good day Pieter B, Thank you very much for your response. Kindly note that the details of your complaint has been sent to the Management team to assist. We will investigate the details of your complaint and provide feedback to you soonest. Kind regards
PB
Pieter B's updateReviewer Update
06 Jul 2021, 11:18VOX - YOU JUST SEND ME A UPDATED CONTRACT?????????????
PLEASE CANCEL THE LINE AND RELEASE IT AS PROMISED!!!!!!!!!
PATHETIC SERVICES - ITS NOW BEEN 6 DAYS SINCE I CANCELLED THE CONTRACT !!!!!!
YOU DONT WANT MY BUSINESS AND NOW YOUR ARE HOLDING MY LINE BACK!!!!!!!
PLEASE CANCEL THE LINE AND RELEASE IT AS PROMISED!!!!!!!!!
PATHETIC SERVICES - ITS NOW BEEN 6 DAYS SINCE I CANCELLED THE CONTRACT !!!!!!
YOU DONT WANT MY BUSINESS AND NOW YOUR ARE HOLDING MY LINE BACK!!!!!!!
PB
Pieter B's update06 Jul 2021, 11:18
Reviewer Update
VOX - YOU JUST SEND ME A UPDATED CONTRACT?????????????
PLEASE CANCEL THE LINE AND RELEASE IT AS PROMISED!!!!!!!!!
PATHETIC SERVICES - ITS NOW BEEN 6 DAYS SINCE I CANCELLED THE CONTRACT !!!!!!
YOU DONT WANT MY BUSINESS AND NOW YOUR ARE HOLDING MY LINE BACK!!!!!!!
PLEASE CANCEL THE LINE AND RELEASE IT AS PROMISED!!!!!!!!!
PATHETIC SERVICES - ITS NOW BEEN 6 DAYS SINCE I CANCELLED THE CONTRACT !!!!!!
YOU DONT WANT MY BUSINESS AND NOW YOUR ARE HOLDING MY LINE BACK!!!!!!!
Vox Telecom's replyOfficial
06 Jul 2021, 12:31Good day,
Thank you for entrusting us with your service request.
We have send you a separate Email to the Gmail account provided, with confirmation that the Upstream Service provider did release the line.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for entrusting us with your service request.
We have send you a separate Email to the Gmail account provided, with confirmation that the Upstream Service provider did release the line.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Jul 2021, 12:31
Official
Good day,
Thank you for entrusting us with your service request.
We have send you a separate Email to the Gmail account provided, with confirmation that the Upstream Service provider did release the line.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for entrusting us with your service request.
We have send you a separate Email to the Gmail account provided, with confirmation that the Upstream Service provider did release the line.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
PB
Pieter B's updateReviewer Update
06 Jul 2021, 12:51As per my reply to your mail see email from Vumatel (6 July) -LINE IS NOT RELEASED
image.png 77.07 KB
image.png 77.07 KB
PB
Pieter B's update06 Jul 2021, 12:51
Reviewer Update
As per my reply to your mail see email from Vumatel (6 July) -LINE IS NOT RELEASED
image.png 77.07 KB
image.png 77.07 KB
Vox Telecom's replyOfficial
07 Jul 2021, 15:16 Good day, Pieter B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Cancellation team has made contact with you and assisted with the VC REF number.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Cancellation team has made contact with you and assisted with the VC REF number.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 Jul 2021, 15:16
Official
Good day, Pieter B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Cancellation team has made contact with you and assisted with the VC REF number.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Cancellation team has made contact with you and assisted with the VC REF number.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox