JG
Jeanne-Pierre Gerber
1 reviews | Active since Jul 2020
24 Apr 2026, 19:35
Not so Vox after all!
I’m paying for what? I have a 50/25 line but not getting anywhere close to that. 9.6 download speed. I stay in a 1 bedroom flat literally sitting next to the router. WhatsApp technical support, reset router, everything looks fine call closed. Poor connection and poor service. Stay as far away as you possibly can!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Apr 2026, 19:42Good day Jeanne-Pierre
Thank you for reaching out.
We have escalated your query to our support team. They will contact you to assist further with the connectivity. Your reference for the escalation remains VOX***9.
Thanks
Vox
Thank you for reaching out.
We have escalated your query to our support team. They will contact you to assist further with the connectivity. Your reference for the escalation remains VOX***9.
Thanks
Vox
Vox Telecom's reply24 Apr 2026, 19:42
Official
Good day Jeanne-Pierre
Thank you for reaching out.
We have escalated your query to our support team. They will contact you to assist further with the connectivity. Your reference for the escalation remains VOX***9.
Thanks
Vox
Thank you for reaching out.
We have escalated your query to our support team. They will contact you to assist further with the connectivity. Your reference for the escalation remains VOX***9.
Thanks
Vox
Vox Telecom's replyOfficial
29 Apr 2026, 13:12Good day Jeanne-Pierre
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply29 Apr 2026, 13:12
Official
Good day Jeanne-Pierre
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox