DM
Dibato M
1 reviews | Active since Nov 2016
19 Jul 2022, 14:07
not so clever process
I relocated to a different unit within the same complex they told me they could not move the box on the wall for the connection I will have to cancel my current plan and take out another one. Which did not make sense to me I cancelled with them, they charged me for a model which they did not even attempt to get back apparently i has to be returned and arraangements were made with me on my side they just decided to bill it.
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Replies (3)
Vox Telecom's replyOfficial
19 Jul 2022, 15:38Good day , Dibato M
Thank you for your query.
Kindly note that we have sent the details of your complaint to the accounts department to investigate and assist with resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that we have sent the details of your complaint to the accounts department to investigate and assist with resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Jul 2022, 15:38
Official
Good day , Dibato M
Thank you for your query.
Kindly note that we have sent the details of your complaint to the accounts department to investigate and assist with resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that we have sent the details of your complaint to the accounts department to investigate and assist with resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
DM
Dibato M's updateReviewer Update
19 Jul 2022, 16:05I did agree to pay the cancellation fee only to find out that the amount included a router which they vox did not arrange to collect
DM
Dibato M's update19 Jul 2022, 16:05
Reviewer Update
I did agree to pay the cancellation fee only to find out that the amount included a router which they vox did not arrange to collect
Vox Telecom's replyOfficial
25 Jul 2022, 13:23Good day, Dibato M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement with balance due , has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement with balance due , has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 Jul 2022, 13:23
Official
Good day, Dibato M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement with balance due , has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement with balance due , has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,