JJ
Jan J
1 reviews | Active since Feb 2013
23 Dec 2022, 11:19
Not serious about their customers.
Keep on sending emails and they don't even bother to reply. Tried both the helpline and support emails without any success.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 Dec 2022, 11:56Good day, Jan steph**** J
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Dec 2022, 11:56
Official
Good day, Jan steph**** J
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
JJ
Jan J's updateReviewer Update
23 Dec 2022, 12:11Still waiting for Skynet to deliver the UPS. They are full of excuses. Yet VOX chargd me pro rata from the 21st for something i am still waiting for.
JJ
Jan J's update23 Dec 2022, 12:11
Reviewer Update
Still waiting for Skynet to deliver the UPS. They are full of excuses. Yet VOX chargd me pro rata from the 21st for something i am still waiting for.
Vox Telecom's replyOfficial
31 Dec 2022, 07:43Good day, Jan steph**** J
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Dec 2022, 07:43
Official
Good day, Jan steph**** J
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
JJ
Jan J's updateReviewer Update
31 Dec 2022, 08:11Yes but you still charged me from the 21st and it was only delivered on the 28th.
JJ
Jan J's update31 Dec 2022, 08:11
Reviewer Update
Yes but you still charged me from the 21st and it was only delivered on the 28th.
Vox Telecom's replyOfficial
31 Dec 2022, 11:12Good day Jan steph**** J,
Thank you for your review.
Kindly note that we have logged a request with our Accounts team for assistance with your billing query.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have logged a request with our Accounts team for assistance with your billing query.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply31 Dec 2022, 11:12
Official
Good day Jan steph**** J,
Thank you for your review.
Kindly note that we have logged a request with our Accounts team for assistance with your billing query.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have logged a request with our Accounts team for assistance with your billing query.
Feedback will be provided soonest.
Kind regards
Vox