PP
Prudy P
1 reviews | Active since Aug 2012
10 Jan 2023, 09:00
Not only disappointed but i regret choosing Vox
Poor customer service i have been also waiting for my router since December the guy who did the installation told me the router will be delivered the next day, surprisingly im still waiting i tried many times to call, that time i have canceled my subscription with telkom on December thinking i will get the best service with Vox, im working from home and we have lost jobs as we use internet for work, spent alot of money buying data to keep going, yet they deducted the monthly charge but no services at all.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Jan 2023, 10:22Good day Prudy P Thank you for your enquiry. Kindly note that your router has been sent for delivery today , the accounts team will be in contact with you to advise on billing. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply10 Jan 2023, 10:22
Official
Good day Prudy P Thank you for your enquiry. Kindly note that your router has been sent for delivery today , the accounts team will be in contact with you to advise on billing. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
19 Jan 2023, 10:23Good day, Prudy P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered and that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered and that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2023, 10:23
Official
Good day, Prudy P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered and that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered and that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox