BD
Brad D
1 reviews | Active since Dec 2016
29 Aug 2022, 11:22
Not impressed
I app**** for fibre to my new home about 3 weeks ago. To this day, it has been unpleasant and been an up and down battle for VOX to provide their basic service with sufficient communication and delivery of their products.
I am now being charged for a product I don’t even have, which is apparently only arriving in 3 days time.
I spoke to the manager in customer service Faiza and still, no results.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
29 Aug 2022, 13:27Good day, Brad D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply29 Aug 2022, 13:27
Official
Good day, Brad D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Sept 2022, 09:27Good day, Brad D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Sept 2022, 09:27
Official
Good day, Brad D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox