Not how you treat a new customer.

Absolute worst experience so far. I regret choosing VOX as my ISP. No response to my e-mails/logged tickets. "NUmber does not exist" when I dial the helpline. Answering machine when I dial the CT office (after holding forever). When I finally get some feedback on my order I'm told they are busy because of a Black Friday special (which I did not use myself). Not my problem -- don't offer specials if you can't handle the volume. And then I find out, after 10 days of no communication that they still need info from me before the order can be processed. This is NOT the way to treat a new client with so many other options available. Looking to cancel my order (after 2 weeks of waiting) -- now I just need to get someone to help me do that....