MV
Martie V
1 reviews | Active since Sept 2013
04 Jan 2022, 17:59
Not happy with Vox telecom
I struggle for the last 3 days to get my fibre line been fix. Every time i here, we log a call priority, and they call you back (Not happening), then on the second day i ask to speak to a manager, the manager ask some to help me Asap. The person call me back, He lock a call urgent responce, they will call me back. Did not happen again. Today phone 3 times whant to speak to the manager again or the other person. Not one is available to take my call. My line is still not fix. I want to cancelled the contract, but it was a lot of money to pay at first to put fibre in.😡
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Jan 2022, 18:47Good day Martie V, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply04 Jan 2022, 18:47
Official
Good day Martie V, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
MV
Martie V's updateReviewer Update
05 Jan 2022, 22:40After speaking to the manager again today, lucky he take my call today, the feed back was running. At last at 15h30 today my wifi was working, box was strike by lightning. I was shock to received 3 minutes ago a full report an INVOICE and a statement. How do people work like that. You struggle nearly 4 days to get a tech out to see whats the problem. But it only take 6 hours to make and send the invoice. 🤔
Thank you for get me going again.
Thank you for get me going again.
MV
Martie V's update05 Jan 2022, 22:40
Reviewer Update
After speaking to the manager again today, lucky he take my call today, the feed back was running. At last at 15h30 today my wifi was working, box was strike by lightning. I was shock to received 3 minutes ago a full report an INVOICE and a statement. How do people work like that. You struggle nearly 4 days to get a tech out to see whats the problem. But it only take 6 hours to make and send the invoice. 🤔
Thank you for get me going again.
Thank you for get me going again.