EZ
Ebenezar Z
1 reviews | Active since May 2024
14 May 2024, 18:44
Not happy with the service
Can somebody urgently assist me with unsuspending my fibre account as i have done payment testerday and even now no one assisted me.
Been trying to contact you with no avai.,dont know which email address to use anymore to share proof of payment.
Can somebody contact me as a matter of urgency
Vox***7/Vox***0 Cell phone ***
Shared proof of payment.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 May 2024, 19:18 Good day Ebenezar
Thank you for your post.
Kindly note that the details of your complaint has been sent to Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply14 May 2024, 19:18
Official
Good day Ebenezar
Thank you for your post.
Kindly note that the details of your complaint has been sent to Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
EZ
Ebenezar Z's updateReviewer Update
14 May 2024, 20:01This is urgent. I couldn’t work because of this issue
EZ
Ebenezar Z's update14 May 2024, 20:01
Reviewer Update
This is urgent. I couldn’t work because of this issue
Vox Telecom's replyOfficial
15 May 2024, 10:52Good day, Ebenezar
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 May 2024, 10:52
Official
Good day, Ebenezar
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox