LS
Lebogang S
1 reviews | Active since Jun 2015
10 Sept 2024, 15:57
Not happy with the service
I missed two debit orders due to *****ulent transaction on my account, so my services were suspended which is understandable. I spoke to someone via WhatsApp asking if I could pay on the 26th, as I need the internet for work, someone called and said no they won’t. So now when I want to cancel, I am supposed to pay R1100???? For what? So I am supposed to stay with a service provider that can’t even make an exception for 16 days? Which is already part of my bill? So I will pay full payment for September but my account is suspended?
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Sept 2024, 16:20Good day Lebogang,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply10 Sept 2024, 16:20
Official
Good day Lebogang,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
12 Sept 2024, 09:46Good day Lebogang,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Sept 2024, 09:46
Official
Good day Lebogang,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox