Not Happy

My experience with VOX so far has been bad. I did not expect such poor service from VOX. They have cut off my internet twice since I joined them, making me feel like they don’t want me to be their customer. First, they took a long time to deliver the router (I received it in the middle of the month) and they charged me for a full month. Second, they charged me for two months when I had just joined them. How does that work? I know you pay for one month when you join, not for two months. ***. Third, they cut off my internet in the middle of the month (2nd Month of joining not even a full 2 month’s) as if I hadn’t paid. I paid for the first month, and now I need to pay for the second month at the end of the month, not in the middle. Again, ***. I am really disappointed. I'm not one to complain, but this is ***