MM
Matlhogonolo M
1 reviews | Active since Dec 2020
05 May 2023, 11:02
Not Good
Vox are just one internet with lost of challenges. I paid and now my internet is not working
Helpful (0)
Replies (10)0
Replies (10)
Vox Telecom's replyOfficial
05 May 2023, 11:20Good day, Matlhogonolo M
Thank you for your review.
Please note the account is active and not suspended.
The details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note the account is active and not suspended.
The details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 May 2023, 11:20
Official
Good day, Matlhogonolo M
Thank you for your review.
Please note the account is active and not suspended.
The details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note the account is active and not suspended.
The details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MM
Matlhogonolo M's updateReviewer Update
06 May 2023, 08:50Hi
My internet is still not working. I almost lost my job yesterday because your internet that I paid on the 01 May 2023 and just stopped working just yesterday. You don’t take customers seriously it’s so irritating to work with you guys
My internet is still not working. I almost lost my job yesterday because your internet that I paid on the 01 May 2023 and just stopped working just yesterday. You don’t take customers seriously it’s so irritating to work with you guys
MM
Matlhogonolo M's update06 May 2023, 08:50
Reviewer Update
Hi
My internet is still not working. I almost lost my job yesterday because your internet that I paid on the 01 May 2023 and just stopped working just yesterday. You don’t take customers seriously it’s so irritating to work with you guys
My internet is still not working. I almost lost my job yesterday because your internet that I paid on the 01 May 2023 and just stopped working just yesterday. You don’t take customers seriously it’s so irritating to work with you guys
Vox Telecom's replyOfficial
06 May 2023, 09:28Good day Matlhogonolo M,
Thank you for your review.
The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Vox Telecom's reply06 May 2023, 09:28
Official
Good day Matlhogonolo M,
Thank you for your review.
The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
MM
Matlhogonolo M's updateReviewer Update
10 May 2023, 18:04Its been 4 days my fibre not working, had to move from home to to work at the office. I stilll don't don't understand you calling me and not coming down here to fix the matter how would it help. working with you is so depressing
MM
Matlhogonolo M's update10 May 2023, 18:04
Reviewer Update
Its been 4 days my fibre not working, had to move from home to to work at the office. I stilll don't don't understand you calling me and not coming down here to fix the matter how would it help. working with you is so depressing
MM
Matlhogonolo M's updateReviewer Update
13 May 2023, 16:12Guys I paid you on the 1 May. My network is not working you are not taking anything serious
MM
Matlhogonolo M's update13 May 2023, 16:12
Reviewer Update
Guys I paid you on the 1 May. My network is not working you are not taking anything serious
Vox Telecom's replyOfficial
13 May 2023, 18:02Good Evening Matlhogonolo M
We have received and acknowledge your complaint.
Our Projects Team have escalated your issue.
We will contact you very soon to update you on the status.
Kindly do note that the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
Our Projects Team have escalated your issue.
We will contact you very soon to update you on the status.
Kindly do note that the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply13 May 2023, 18:02
Official
Good Evening Matlhogonolo M
We have received and acknowledge your complaint.
Our Projects Team have escalated your issue.
We will contact you very soon to update you on the status.
Kindly do note that the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
Our Projects Team have escalated your issue.
We will contact you very soon to update you on the status.
Kindly do note that the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
MM
Matlhogonolo M's updateReviewer Update
15 May 2023, 09:44Even today I’m still waiting. That means this month I paid for the internet I didn’t use
MM
Matlhogonolo M's update15 May 2023, 09:44
Reviewer Update
Even today I’m still waiting. That means this month I paid for the internet I didn’t use
MM
Matlhogonolo M's updateReviewer Update
16 May 2023, 09:36Good Morning
I am sorry disappointed at this company. I reported a matter regarding my internet which I have been paying they where saying that all is in order on there side. They said it’s Openserve company which is giving them a challenge waited 2 weeks
Today Openserve company came and said everything is okay on their side Vox needs to activite the internet on their side. I told that guy to even check if it’s not the cables cause Vox said everything is okay on their side.
I have tired to deal with this matter but you guys failed me. Can I please have my refund for this month and please cancel the internet for me.
I am sorry disappointed at this company. I reported a matter regarding my internet which I have been paying they where saying that all is in order on there side. They said it’s Openserve company which is giving them a challenge waited 2 weeks
Today Openserve company came and said everything is okay on their side Vox needs to activite the internet on their side. I told that guy to even check if it’s not the cables cause Vox said everything is okay on their side.
I have tired to deal with this matter but you guys failed me. Can I please have my refund for this month and please cancel the internet for me.
MM
Matlhogonolo M's update16 May 2023, 09:36
Reviewer Update
Good Morning
I am sorry disappointed at this company. I reported a matter regarding my internet which I have been paying they where saying that all is in order on there side. They said it’s Openserve company which is giving them a challenge waited 2 weeks
Today Openserve company came and said everything is okay on their side Vox needs to activite the internet on their side. I told that guy to even check if it’s not the cables cause Vox said everything is okay on their side.
I have tired to deal with this matter but you guys failed me. Can I please have my refund for this month and please cancel the internet for me.
I am sorry disappointed at this company. I reported a matter regarding my internet which I have been paying they where saying that all is in order on there side. They said it’s Openserve company which is giving them a challenge waited 2 weeks
Today Openserve company came and said everything is okay on their side Vox needs to activite the internet on their side. I told that guy to even check if it’s not the cables cause Vox said everything is okay on their side.
I have tired to deal with this matter but you guys failed me. Can I please have my refund for this month and please cancel the internet for me.
Vox Telecom's replyOfficial
16 May 2023, 10:01Good day, Matlhogonolo
Kindly note that the details of this query has been sent to the Project Management team to assist with the resolution.
Kind Regards,
Vox
Kindly note that the details of this query has been sent to the Project Management team to assist with the resolution.
Kind Regards,
Vox
Vox Telecom's reply16 May 2023, 10:01
Official
Good day, Matlhogonolo
Kindly note that the details of this query has been sent to the Project Management team to assist with the resolution.
Kind Regards,
Vox
Kindly note that the details of this query has been sent to the Project Management team to assist with the resolution.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 May 2023, 10:34Good day, Matlhogonolo
Thank you for your patience whilst this matter was being investigated.
We can confirm that the link was activated at the incorrect address, the necessary amendments have been made on your Vox Account.
You will be refunded , the refund to be processed this week Friday.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the link was activated at the incorrect address, the necessary amendments have been made on your Vox Account.
You will be refunded , the refund to be processed this week Friday.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply31 May 2023, 10:34
Official
Good day, Matlhogonolo
Thank you for your patience whilst this matter was being investigated.
We can confirm that the link was activated at the incorrect address, the necessary amendments have been made on your Vox Account.
You will be refunded , the refund to be processed this week Friday.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the link was activated at the incorrect address, the necessary amendments have been made on your Vox Account.
You will be refunded , the refund to be processed this week Friday.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox